One New Ticket is a single-player browser-based IT help-desk simulation game. Review fictional support requests, investigate simulated systems, choose repairs, and save your progress.
One New Ticket is a single-player browser-based IT help-desk simulation game.
Modern IT problems.
An internal support system that should have been retired sometime around the first Jurassic Park.
Diagnose users, inspect devices, chase outages, make questionable decisions, and keep Southstar Dynamic Systems functioning.
Tickets are symptoms, not answers. Inspect accounts, devices, logs, networks, permissions, software, and user history to figure out what actually broke.
A dead access point might appear as bad Wi-Fi, frozen Teams calls, unstable VPN, and "the internet is broken." Learn to fix causes instead of chasing noise.
Grant everyone admin rights because it is easier? Ignore backups? Keep deferring updates? Fine. The simulation remembers your choices and eventually sends the consequences back as tickets.
One New Ticket is a single-player IT support simulation about keeping a modern company alive through a hilariously obsolete internal workstation.
Most problems are grounded in believable support work. Some are ridiculous. A few probably should not be happening at all.
Play continuously. No daily gates. No energy meter. No waiting until tomorrow because somebody decided that was "engagement."